Job Title: Help Desk Support Technician Job Location: Augusta, Georgia Salary: Salary to be discussed Description: The Level 1 Technical Support Service Desk Agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship. Company also offers Medical, Dental, Vision, and 401K benefits from day ONE for all full time employees (day 61 for PT Employees). The center will be open 24/7/365, and offers flexible shifts (which may include evening, overnight and weekend opportunities). Job Responsibilities: * Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. * Assists with navigating around application menus, may be required to remote into customer's computer. * Troubleshoot network connectivity issues, working with remote employees on a corporate network. * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. * Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business. * Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate. Skills and Experience Needed: * High School Diploma or equivalent required. * Security Requirement – Must be US Citizen and possess a US Government Secret security clearance or have the ability to obtain a US Government Secret security clearance, prior to hire. * Must possess current CompTIA A+, Network+ or Security+ certification. * Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users. * Understanding of Active Directory to unlock and reset passwords. * Proficient with troubleshooting all Windows Operating systems. * Ability to troubleshoot and resolve email issues, specifically MS Outlook. * Ability to communicate clearly and professionally, both verbally and in writing. * Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues. * Previous computer technical support preferred. * MCP, Dell or other industry identified certifications are preferred. Company offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. Company has both full and part time positions available. Equal Opportunity Employer (EEO). M/F/Disabled/Veterans. Requirements: Minimum Education: High school diploma or equivalent Special Requirements: This job does not have any special requirements. Return Click here to Apply
