Job Details

Job Title:
Direct Sales Technical Support Specialist

Job Location:
Pooler, Georgia

Salary:
Salary to be discussed

Description:
Position Summary This position is responsible to provide ongoing technical and parts support to Employer's Direct Sales Account locations and Regional personnel in a specified product of responsibility. This position is located in Savannah, GA. Major Tasks, Responsibilities & Key Accountabilities * Work with District Product Support managers to foster relationships with Direct Sales Accounts and local Employer dealers. * Identify, quantify and prioritize technical concerns by use of technical reports as they relate to the Direct Sales Accounts. * Ensure Direct Sales Account FSI’s are expedited in a timely manner. * Ensure Direct Sales Accounts submit warranty claims in the required format and on time. * Vetting of warranty claims submitted by Direct Sales Accounts specific to product supported. * Support Direct Sales Account business and ensure issues and concerns are handled promptly and efficiently. * Communication of the solution and necessary field action to Direct Sales Accounts throughout North America via technical bulletins, product updates, e-mail, and telephone. * Report to Direct Sales Accounts and other relevant parties on new model design as it affects Service. * Liaison with technical publications for availability of service and operator manuals for new product introductions to Direct Sales Accounts, and ensure they are available on Smartequip. * Service audits of Employer's product built before dispatch to Direct Sales Accounts to ensure product quality. * Ensure that Direct Sales Account phone coverage is supported at all times, using colleagues where necessary, to include after hours and weekends. * Maintain detailed call logs of all National Accounts inquiries & requests for assistance via Sales Force. * Additional duties as assigned by the Manager. Minimum Qualifications - * 5 years Manufacturing experience and familarity with 5S, Kaizen and other Lean Manufacturing practices. * Associate's degree (AAS) or equivalent Technical training in Manufacturing. * Ability to read and interpret hydraulic and electrical schematics * Previous employment as a technician on CE/AG equipment Preferred Qualifications - * Bachelors degree in Manufacturing or other similar field a plus. * Seven years of technical service or training experience within a related industry. Knowledge, Skills, Abilities & Competencies * Proficiency with Microsoft Word, Excel, Access and PowerPoint. * Ability to take direction, either written or verbal. * Effective presentation and written communication skills. * Excellent customer service, problem solving and organizational skills. * Ability to be detail oriented and multi-task while maintaining a sense of urgency. * Willingness to travel as required. Job Conditions: * Both office environment and occasionally manufacturing/factory environment. * Subject to noise and temperature changes. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: * Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. * The employee is occasionally required to stand and walk. * The employee must frequently lift and/or move up to 10 pounds. * Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Must pass any drug screens, background checks and pre-employment tests as applicable. Benefits available but not listed. Equal Employment Opportunity (EEO) employer in accordance with applicable federal, state and local laws and complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED. When submitting a Résumé for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.

Requirements:

Special Requirements:
This job does not have any special requirements.

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