Job Details

Job Title:
Direct/Dealer Sales Machine Support Specialist

Job Location:
Pooler, Georgia

Salary:
Salary to be discussed

Description:
Position Summary This position is responsible for the assessment and repair of machines in high visibility readiness environments, to include Direct Sales Accounts and the Employer Dealer Network in North America. This position is based in Savannah, GA. Major Tasks, Responsibilities & Key Accountabilities * Repair and maintenance of various Employer Products. * Requires Candidate to perform a variety of skilled duties to include inspections, diagnosis, troubleshooting, maintenance and repair of heavy equipment. * Identify, quantify and prioritize technical concerns by use of daily machines reports. * Ensure all outstanding FSI’s are carried out on any machine repaired. * Ensure warranty claims are submitted and in the required format and on time where applicable. * Perform service audits of Employer product built before dispatch to ensure product quality. * Perform complete operational check of machines prior to dispatch ensuring they are 100% fault free. * Develop and maintain Pre-Delivery checklist for all model lines. * Maintain detailed logs of all Direct Sales/Dealer machine repairs via Sales Force. * Additional duties as assigned by the Manager. Nature & Scope - * Reports to North American Direct Sales General Service Manager. Minimum Qualifications - * 5 years Manufacturing experience and familiarity with 5S, Kaizen and other Lean Manufacturing practices. * Associate's degree (AAS) or equivalent Technical training in Manufacturing. * Ability to read and interpret hydraulic and electrical schematics * Previous employment as a technician on CE/AG equipment Preferred Qualifications - * Bachelors degree in Manufacturing or other similar field a plus. * Seven years of technical service or training experience within a related industry. * Possess own tools. Knowledge, Skills, Abilities & Competencies - * Ability to drive for results. * Strong verbal and written communication skills with all levels within an organization. * Ability to influence and manage change within the business, promoting creative problem solving and continuous improvement. * Excellent time management and planning skills. * Effective listening skills. * Ability to develop and motivate others. * Wearing of Personal Protective Equipment as required. * Knowledge of Microsoft Word, Excel and SAP. * Willingness to travel as required. Job Conditions: * Both office environment and occasionally manufacturing/factory environment. * Subject to noise and temperature changes. Physical Requirements: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: * Remain in a stationary position; constantly operate, activate, and inspect work environment and facility; frequently communicate with staff. * The employee is occasionally required to remain in a stationary position and traverse. * The employee must frequently position and/or move up to 10 pounds. * Ability to detect, identify, perceive, and observe while performing this job. Must pass any drug screens, background checks and pre-employment tests as applicable. Benefits available but not listed. Equal Employment Opportunity (EEO) employer in accordance with applicable federal, state and local laws and complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED. When submitting a Résumé for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.

Requirements:
Minimum Education: Associates degree/some college
Minimum Experience: 60 Months

Special Requirements:
This job does not have any special requirements.

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