Job Title: Banking-Mortgage Services Support Representative II Job Location: Augusta, Georgia Salary: Salary to be discussed Description: Our Level 1 Technical Support Service Desk agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. Our center will be open 24/7/365, we offer flexible shifts (which may include evening, overnight and weekend opportunities). * Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications * Provides technical support of hardware, systems, sub-systems and/or applications. * Assists with navigating around application menus, may be required to remote into customer's computer. * Troubleshoot network connectivity issues, working with remote employees on a corporate network. * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. * Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business. * Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate. * Ability to communicate clearly and professionally, both verbally and in writing. * Previous computer technical support preferred. * A+, MCP, Dell or other industry identified certifications are preferred. We offer a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. This is an Equal Opportunity Employer (EEO). Minorities, Females, Disabled Persons, and Veterans. When submitting a résumé for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia. Requirements: Minimum Education: High school diploma or equivalent Minimum Experience: 6 Months Special Requirements: This job does not have any special requirements. Return Click here to Apply
