Job Title: E-Commerce Customer Attendant Job Location: Atlanta, Georgia Description: Position Summary Responsible to assemble customers’ on-line orders, process coupons and payment, deliver and load to cars when customers arrive at store for pick-up. Provide a positive customer service experience that make customers want to return again to on-line shopping. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. Essential Job Functions * Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness. * Adhere to local, state, and federal laws, food safety procedures, and company guidelines. * Receive customers’ orders from Order Selector according to guidelines; store in optimal temperature zones. * Read and follow directions given in the note section. * Ensure quality and freshness of all items chosen. * Communicate with customers via a portable phone and respond to calls in a professional and timely manner. * Retrieve each customer’s order from all staging locations and ensure order accuracy. * Process the orders through the Point of Sale (POS) system. * Communicate any substitution or exception to customer’s order at time of pick-up. * Load order in to customers’ cars. * Maintain organization and cleanliness of staging areas and equipment. * Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Supervisor. * Inspect equipment and notify Store e-Commerce Supervisor or other store management of items in need of repair. * Perform required opening and closing procedures. *Learn and adapt to new and improved processes. * Assist in training new e-Commerce team members. * Perform duties of the Order Selector if needed per company guidelines. * Meet/exceed productivity standards. * Must be able to perform the essential functions of this position with or without reasonable accommodation. Skill set *Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. *Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. * Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. * Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. * Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. * Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. * Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. * Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities,must be able to visualize and plan for the future, understands the industry and marketplace. *Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. Employer is hiring for full time and part time positions. Potential to work over time based on the needs of business. Minimum Position Qualifications * Applicant must possess effective communication skills. * Basic knowledge of computers. * Basic knowledge of math (adding and subtracting). * Applicant must must be able to work without supervision. * Applicant must maneuver up to 25 pounds frequently and up to 50 pounds several times throughout the day. * Applicant must be able to remain in stationary position for extended periods of time and move constantly. * Applicant must be able to position self several times per hour. No experience required. Preferred Qualifications * Experience as a cashier. * Experience in a production oriented environment. * Experience in a warehouse environment. * Experience stocking shelves. Potential Career Path from this position * Order Selector. * Store e-Commerce Supervisor. Substance abuse testing is a condition of employment. Background check will be conducted prior to employment. When submitting a résumé for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia. #CBTK Requirements: Minimum Education: High school diploma or equivalent Special Requirements: This job does not have any special requirements. Return Click here to Apply
