Job Title: Courtesy Clerk Job Location: Atlanta, Georgia Description: Position Summary Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others. Essential Job Functions *Promote trust and respect among associates, with a positive attitude. * Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. * Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. * Strive for at least five items in the bag while ensuring that contents or items are not damaged. * Follow best practices for bagging items in various types of bags (reusable/plastic/paper). * Assist in removing customer’s merchandise from bottom of cart for checkout. * Offer assistance to customers with loading bags into their car. * Return merchandise to store shelves. * Gather carts and return them to designated areas. * Understand the store’s layout and have the ability to locate products and conduct price checks for cashiers. * Stay current with present, future, seasonal and special ads. * Adhere to all food safety regulations and guidelines. * Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management. * Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. * Notify management of customer or employee accidents. * Clean up spills as needed, collect and pick up trash inside store and parking lot. * Clean all areas inside and outside of store. * Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud. * Collaborate with Front-end associates to encourage teamwork. * Adhere to all local, state and federal laws, and company guidelines. * Must be able to perform the essential functions of this position with or without reasonable accommodation. Skill set *Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. *Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. * Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. * Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. * Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. * Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work. * Executes with Excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals. * Provides Clear and Strategic Direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities,must be able to visualize and plan for the future, understands the industry and marketplace. *Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards. Employer is hiring for full time and part time positions. Potential to work over time based on the needs of business. No experience required. Minimum Position Qualifications * Must be able to handle stressful situations. * Applicant must possess effective communication skills. * Knowledge of basic math (counting, addition, and subtraction). * Applicant must be able to move and position self in work area. * Applicant must be able to remain in stationary position for duration of shift. Preferred Qualifications * Second language (speaking, reading and/or writing). * Customer service experience. Potential Career Path from this position: * Cashier. * Other clerk positions within the store. Substance abuse testing is a condition of employment. Background check will be conducted prior to employment. When submitting a résumé for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia. #CBTK Requirements: Minimum Education: High school diploma or equivalent Special Requirements: This job does not have any special requirements. Return Click here to Apply
