Job Title: Information Technology Support Specialist Job Location: Commerce, Georgia Salary: Salary to be discussed Description: IT Support Specialist is responsible for providing remote, in-person, and telephone customer support for a wide range of IT related issues across the organization. Responsibilities: * Serve as the first point of contact for customers seeking technical assistance over the phone or email. * Perform remote troubleshooting through diagnostic techniques and pertinent questions. * Identify and suggest possible improvements on procedures. * Install, modify, and repair computer hardware and software when needed. * Provide support for our Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. * Calls software and hardware vendors to request service regarding defective products. * Trains users on software and hardware use as needed. * Microsoft updates and application patching. * Provides first and second level technical support to users, may include low-to-mid level network and systems administration functions. * Tracks issues to resolution, creates good technical documentation and updates the internal knowledgebase. * Maintains list of IT inventory equipment and supplies, including ink cartridges, toner, and other regularly used supplies. * Under general supervision, exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems. * Actively report I.T. security risks and work in good faith to protect company assets. * Follows procedures to install, upgrade, configure, and maintain network devices, network printing, directory structures, rights, user environment, software, file services and related security issues. * Facilitates IT purchase order process from creation to completion, as needed. Qualifications * Bachelor's degree in CS/IT. * At least 1 year of relevant experiences. * Advanced knowledge of Windows 7/10, Windows Server 2012-2018. ***When submitting a resume for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.*** Requirements: Minimum Education: Bachelor's degree Minimum Experience: 12 Months Special Requirements: This job does not have any special requirements. Return Click here to Apply
