Job Title: Front Desk Supervisor Job Location: Atlanta, Georgia Salary: - $15.00 Salary Frequency: Hourly Description: Summary: The Front Desk Supervisor is ultimately responsible for ensuring the satisfaction of guests, including accurate billing services, swift and efficient registration services, and fostering a hospitable and professional atmosphere at all times. Essential Duties and Responsibilities include, but are not limited to: * Ensures the smooth operation of check-ins and check-outs, guest services, guest satisfaction and rectifying any issues that arise. * Assists with and/or performs all front desk functions as needed, including guest check-ins and check-outs, payment processing, reservations, telephone operator duties, etc. * Provides accurate directions to hotel facilities, rooms, and local area attractions. * Communicates with the Housekeeping and Engineering Departments as needed regarding room and maintenance requests from guests. * Monitors and maintains the Front Office systems and equipment to ensure their optimum performance. * Checks AM and PM discrepancy reports. * Ensures proper staffing levels of Front Desk by assisting Front Office Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.). * Trains all new Front Office associates. * Assists the Front Office Manager by handling special requests, group blocking and unusual circumstances. * Acts as Front Office Manager when FOM is out of office. * Complies with attendance rules. * Provides for a safe work environment by following all safety and security procedures and rules. * Performs all other job related duties as assigned. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must have a flexible schedule to work days, evenings or nights any day of the week, including weekends and holidays. * Must have exceptional customer service skills. * Must perform multiple tasks in a busy environment and remain flexible. * Must work well in a team environment. * Must have a self-starting personality with an even disposition to effectively communicate with guests and staff. * Must have excellent communication and organizational skills. * Must be proficient with computer and financial management. * Must perform basic mathematical functions. * Must reason, assess, and effectively handle problems involving several concrete variables in standardized situations. Requirements: * Must have High school diploma/GED. * Must have at least 1 year related experience. * Must be at least 18 years old. Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Regularly move up to 25 pounds, and occasionally move up to 50 pounds. * Must observe objects and/or persons from short distances, long distances, and peripherally, recognize colors, perceive depth, and adjust focus. ***When submitting a resume for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia.*** #CBAH Requirements: Minimum Education: High school diploma or equivalent Minimum Experience: 12 Months Special Requirements: This job does not have any special requirements. Return Click here to Apply
