Job Title: Parts Customer Service Representative Job Location: Pooler, Georgia Salary: Salary to be discussed Description: This position is the primary point of contact for dealers and customers to raise parts issues, place orders, make order status inquiries and process parts claims.Major Tasks, Responsibilities & Key Accountabilities:* Handles dealer or customer parts inquiries in a timely and professional manner* Demonstrates active listening skills to ensure that internal and external customers' issues are understood and addressed* Expedites dealer back order requirements with WPC Operations * Communicates with the World Parts Center via TechWeb, email, and telephone to identify part availability, delivery status of back ordered parts and other part issues* Identifies all options available to improve the delivery of back-ordered parts* Provides expedited service for critical, machine-down situations up to and including the quarantine of new machines from the Supply Group to remove and ship the required parts* Works with internal departments functioning both as vendor and customer depending on the circumstances* Provides training and support to dealers in the use of online tools including the Dealer Portal and TechWeb* Performs other customer support functions as required to meet and exceed department goals and expectationsPreferred Qualifications:* Bachelor's degree in business or related field* Three years of customer service experience in a related industryKnowledge, Skills, Abilities & Competencies:* Proficiency with Microsoft Word, Excel, PowerPoint and SAP* Effective verbal and written communication skills* Influence and adapt to change within JCB* Demonstrate active listening skills to ensure that internal and external customers' issues are understood and addressed Job Conditions: * Both office environment and occasionally manufacturing/factory environment* Subject to noise and temperature changesPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to:* Remain in a stationary position; constantly operate, activate, and inspect work environment and facility; frequently communicate with staff * The employee is occasionally to remain stationary and traverse* The employee must frequently position and/or move up to 10 pounds * Ability to detect, identify, perceive, and observe while performing this jobMust pass any drug screens, background checks and pre-employment tests as applicableJCB is an Equal Employment Opportunity (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLED. Requirements: Minimum Education: High school diploma or equivalent Minimum Experience: 24 Months Special Requirements: This job does not have any special requirements. Return Click here to Apply
