Job Title: Medical Customer Service/Entry Level Phlebotomist (part-time) Job Location: Augusta, Georgia Salary: Salary to be discussed Description: This part-time position will start on October 29th. This is the leading global biotechnology company focused on serving people with rare diseases and other highly specialized conditions. They have best-in-class products available in more than 100 countries across core therapeutic areas including Hematology, Immunology, Neuroscience, Lysosomal Storage Disorders, Gastrointestinal/Internal Medicine/Endocrine and Hereditary Angioedema; a growing franchise in Oncology; and an emerging, innovative pipeline in Ophthalmics. Employees come to work every day with a shared mission: to develop and deliver breakthrough therapies for the hundreds of millions of people in the world affected by rare diseases and other high-need conditions, and who lack effective therapies to live their lives to the fullest. Industry leader in operating high quality plasmapheresis centers throughout the United States. They excel at caring. Caring for the quality of lifesaving services, caring for the donors who help make it happen, and caring for the communities we call home. Improving Lives. Improving life for everyone. Employment opportunities are among the best, offering competitive pay, immediate benefits, paid time off, on the job training, advancement potential AND an environment full of fast-paced fun all while working to save lives. Responsible for all medical history job skills in order to screen new and repeat donors for eligibility to donate; and/or perform entry-level phlebotomy floor skills as assigned and trained to complete. All below listed responsibilities must be completed in compliance with federal, state, local, and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP. *Committed to meet customer service expectations. *Greet donors as they enter and exit the donor floor. *Answer phones within reasonable timeframe. *Maintain orderly filing system, purging records as needed. *May perform all required duties in the area of medical history (including, but not limited to): *Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. *Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein, and weight. *Enter donor information into the Donor Information System (DIS). *Prepare and assemble new and repeat donor charts. *Coordinate donors to donor floor and compensate donors using the Debit Card system. *May perform specific entry-level duties in the area of phlebotomy including: *Install, prime, and disconnect disposable sets on the plasmapheresis machines. *Operate, maintain, and perform trouble-shooting of plasmapheresis machines within scope of training. Refer advanced trouble-shooting to certified technicians. *Monitor donors during donation process and respond to donor reactions. *Maintain and calibrate equipment. *Stock supplies, break down empty cartons, and assist with proper disposal. Qualifications: High School Diploma or equivalent required. Experience in a laboratory, hospital, or other regulated environment is a strongly preferred plus. *Responsible for providing exceptional customer service to donors and fellow employees. *Refers to Center Manager for guidance on complex, medium-impact, or above decisions. *Refers to management team for escalated donor/employee concerns. *Reports to Center Manager. *Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience. *Maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment. *Attend monthly staff meetings and other team meetings as needed. *Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen). *Other duties and responsibilities as assigned. *Production environment requiring the ability to remain stationary and/or maneuver for the entire work shift. *Requires frequent positioning in various positions including movements above the shoulders and below the knee. *Requires frequent lifting up to 5 pounds and occasional lifting of materials up to 32 pounds and rarely 50 pounds. *Qualified candidate will require fine motor coordination, depth perception, and will be required to detect equipment sounds from a distance. *Due to potential exposure to blood borne pathogens (risk level 1), 90% of work tasks require pro-longed glove wear. When submitting a résumé for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia. #CBJL Requirements: Minimum Education: High school diploma or equivalent Special Requirements: This job does not have any special requirements. Return Click here to Apply
