Job Title: Level I Technician Support Service Desk Agent Job Location: Augusta, Georgia Salary: Salary to be discussed Description: The Level 1 Technical Support Service Desk Agents provide excellent customer service by supporting a wide range of technical and network solutions. Serving as the initial point of contact, you will gather and analyze information about the user's issue to answer basic questions about installation, operation, configuration, customization, and usage of assigned products to determine the best way to resolve their problem. Solutions include, but are not limited to, uninstalling/reinstalling basic software applications, resolving username and password problems, verifying proper hardware and software set up, resolving network connectivity issues and troubleshooting email issues. This is an excellent opportunity that provides plenty of growth potential with fantastic on-the-job learning and mentorship. Company also offers Medical, Dental, Vision, and 401K benefits from day ONE for all full time employees (day 61 for PT Employees). The center will be open 24/7/365, and offers flexible shifts (which may include evening, overnight and weekend opportunities). JOB RESPONSIBILITIES: * Initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems, and/or applications. * Assists with navigating around application menus, may be required to remote into customer's computer. * Troubleshoot network connectivity issues, working with remote employees on a corporate network. * Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. * Offers alternative solutions where appropriate with the objective of retaining customers' and clients' business. * Escalates complex problems to the Remote Support Engineering staff or Field Engineering when appropriate. QUALIFIED CANDIDATE MUST: * Have strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, and supporting remote users. * Understand Active Directory to unlock and reset passwords. * Be proficient with troubleshooting all Windows Operating systems. * Troubleshoot and resolve email issues, specifically MS Outlook. * Communicate clearly and professionally, both verbally and in writing. * Have outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues. REQUIREMENTS: * High School Diploma or equivalent required. PREFERRED QUALIFICATIONS: * Previous computer technical support preferred. * MCP, Dell, or other industry identified certifications are preferred. Please note: There are several positions available for Level I Technician Support Service Desk Agent. All require the above listed REQUIREMENTS and some require the below requirements in addition to everything listed above. When you apply, your resume will be submitted for the position that best fits your qualifications. Security Requirement – Must be U.S. Citizen and possess a U.S. Government Secret Security Clearance or have the ability to obtain a U.S. Government Secret Security Clearance, prior to hire. and/or Current CompTIA A+, Network+, or Security+ certification. Company offers a very competitive benefits package including health insurance coverage from first day of employment, a 401K with an immediately vested company match, vacation, and educational benefits. Equal Opportunity Employer (EEO). Minorities/Female/Disabled/Veterans. When submitting a résumé for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia. #CBRH Requirements: Minimum Education: High school diploma or equivalent Special Requirements: This job does not have any special requirements. Return Click here to Apply
