Job Title: Medical Customer Service/Entry Level Phlebotomist Job Location: Savannah, Georgia Salary: Salary to be discussed Description: Primary Role: Responsible for all Medical History job skills in order to screen new and repeat donors for eligibility to donate; and/or perform entry-level Phlebotomy floor skills as assigned and trained to complete.All below listed responsibilities must be completed in compliance with federal, state, local, and company-specific regulations related to quality of product, employee and donor safety, and to the proper performance of day-to-day activities. Employees must also maintain complete and accurate records, in accordance with cGMP.*Committed to meet customer service expectations (30 PERCENT). *Greet donors as they enter and exit the donor floor. *Answer phones within reasonable time-frame. *Maintain orderly filing system, purging records as needed.*May perform all required duties in the area of Medical History (including, but not limited to): (50 PERCENT). *Take and record donor pulse, blood pressure, and temperature measures and monitor electronic donor questionnaire system. *Perform finger-stick, test sample, and record other donor measures to include hematocrit, total protein and weight. *Enter donor information into the Donor Information System (DIS). *Prepare and assemble new and repeat donor charts. *Coordinate donors to donor floor and compensate donors using the Debit Card system*May perform specific entry-level duties in the area of Phlebotomy including: (20 PERCENT). *Install, prime, and disconnect disposable sets on the plasmapheresis machines. *Operate, maintain, and perform trouble-shooting of plasmapheresis machines within scope of training. Refer advanced trouble-shooting to certified technicians. *Monitor donors during donation process and respond to donor reactions. *Maintain and calibrate equipment. *Stock supplies, break down empty cartons and assist with proper disposal.Education and Experience:High School Diploma or equivalent required.Experience in a laboratory, hospital, or other regulated environment preferred.Qualified candidates must:*Have leadership behaviors, positive attitude, be accountable, be results oriented, be an excellent manager of self and others, read and follow standard operating procedures (SOPs) and to maintain complete and accurate records, have good verbal communication and customer service skills, multi-task and work as a team player, have complexity and problem solving skills, provide exceptional customer service to donors (external) and fellow employees (internal), refer to Center Manager for guidance on complex, medium-impact or above decisions (internal), refer to management team for escalated donor/employee concerns (internal), report to Center Manager (Internal), coordinate with all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience, maintain general cleanliness of work area and assist other work areas as needed to ensure a clean and professional environment, attend monthly staff meetings and other team meetings as needed, support the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen), maneuver and remain upright for the entire work shift, frequently lean, bend, stoop, crouch, and reaching above the head and down low, frequently lifting up to 5 pounds and occasional lift materials up to 32 pounds and rarely lift 50 pounds, have fine motor coordination, depth perception, and detect sounds from a distance. Due to potential exposure to blood borne pathogens (risk level 1), 90 PERCENT of work tasks require pro-longed glove wear.Six weeks of company paid training in Douglasville, Georgia is required. Trainees will stay in a hotel Monday through Friday and return home each weekend. All travel costs will be paid for by the company.Employer conducts drug testing on all potential hires.When submitting a résumé for this position, I understand that this information may be used to create a registration with the Georgia Department of Labor on Employ Georgia. #CBJL Requirements: Minimum Education: High school diploma or equivalent Special Requirements: This job does not have any special requirements. Return Click here to Apply
